26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16902 Someone from SA thinks vodafone is Past its use by date at 22 Apr 2011 10:03:30 PM
I joined Vodafone about 5 years ago. Back then the price was good and the service was passable. I stuck with the "You get what you pay for" adage, and thought the price per service was a fair arrangement.

A couple of years ago on new years eve, I thought it would be cool to send some of my friends a "Happy new year" message. It took three quarters of an hour to send. A friend of mine who is with Telstra took 5 minutes to send his. But I passed it off as being an unusual situation and thought no more about it.

Since then, every so often, a call would disconnect or I would find that the person I was talking to just could not hear me half way through a sentence.

Still, "You get what you pay for"...

But now I think about it, in the last few months, I cannot remember one single call that was either not cut off or did not go dead at least once during a conversation.

Once in a while for the price you think "Fair enough" after all the service is cheap, but every call????

I thought it was just me, but after seeing this site I realise that is just not the case.

And the "Vodafail The Musical / Telephone - A Tribute to 3 & Vodafone Australia" just hits the nail on the head. The fact that a group put time and effort into such a production indicates something in itself.

I intend to upgrade my phone in a few days and when I do I will be moving lock stock and barrel to Telstra. I was going to upgrade to the "Google Nexus S" but it seems that Vodafone have exclusive rights to this phone. Big mistake Google. As good as this phone looks, there is no point connecting anything to a dead network. I will therefore go for a lesser phone on a network that works.