Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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17413 Someone from QLD thinks vodafone is Extreme at 27 Apr 2011 11:20:19 AM
I have only been with Vodaphone for 3-4 weeks. I cannot use my mobile (Iphone 4) at my desk at work or make or receive calls at my home. I was previously with 3 and was encouraged by Mobicom to change to Vodaphone and take advantage of the upgrade in phones - 10 in all. We are experiencing no service in 4 of our major work areas, where we did have service previously. The dropped calls is the worst and the delay in texts is atrocious. I have experienced good customer service but no solution to the problem has been offered. I am extremely disgruntled with the level of coverage and Vodaphone has not provided the level of service that I signed up for. 2 out of 10 vodaphone