Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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17887 Someone from NSW thinks vodafone is Frustrating at 11 May 2011 09:25:48 AM
Okay, So I've been with Vodafail ever since I got my first mobile around 2000, They used to be great. but recently, say in the past 6months to a year, they have gone down hill, i've noticed i've been getting slightly overcharged on my $49 Cap ever month, it went from being $50.01 and today i got my bill for $69.84, I know for a fact that there is no way I could have gone over the bill as I was away for some of the time and when I was in SYD I couldn't get reception to makes calls or use the internet. I decided to log on and check my bill, i've been doing that now for a few hours and it comes up that there is a problem retriving it.. This is so unbelievably frustrating.. I am seriously considering moving to another provider...