26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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17951 Someone from QLD thinks vodafone is Billing, Coverage deceit at 14 May 2011 08:59:54 AM
Well, Vodafone has fecking done it again. First up I got a Vodafone account and mostly it was fine except for patchy coverage away from major centres. Then in 2007 my wife got critically ill and for convenience, I got a broadband link from them after I was promised that where we lived was covered. We weren't! Oh, it's coming soon. It didn't. I hung in because there is phone mast was near us and we got good excellent signal, just no data. Two years later at end of contract I cancelled the broadband dongle. I upgraded to a Voda Legend and guess what even the local mast phone signal went down. Still no data as promised again. Called thier accounts to cancel the data and they wanted to charge me cancellation even though they didn't supply the service as promised. After a heated argument the accounts manager relented and said that they would cancel the data link and give us a rebate of $50. Guess what? No canceled data. No $50 rebate (which would have covered last months bill) and now I get an overdue charge of $15.

The only relief I'm going to get is to cancel, pay Vodafone out and hope the pain eventually goes away.

Vodafone! Forget it.
14 May 2011 09:06:43 AM: You need to go to the TIO with this complaint.

You are correct they are not providing the service as agreed, the TIO will escalate your complaint to Vodafail with a mutually agreed resolution within 10 business days.

The details of the TIO are found in the How To Complain tab at the top of the page.

Good luck!

Vodafail.com Moderation Team