Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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17958 Someone from VIC thinks vodafone is Bad at 14 May 2011 03:47:54 PM
I transferred to Vodafone but because I had tried to sign up over the phone and the computers crashed they said they would call me to finalise the contract. No call. I then went to the store and they could not organise an account because the person I had contacted on the phone had started the account. They said they would call. Of course they did not. I then contacted over the phone and got an account which they said was finalised. Then I got told it was not finalised and that they needed some further ID. I then received the phone but they failed to import my number from my previous carrier so I got charged by two companies. My phone then died and they told me to upload new software which I did. It died again and I sent it off with notice I had uploaded software. Three weeks later - guess what - they uploaded software. It died again. I am informed it goes back three times before replacement. A loan phone is given. It does not charge. I take it back and another loan phone is given. It does not charge. Is this crazy. I want to support Vodafone but expect some reciprocation.