26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
17960 Someone from ACT thinks vodafone is Uterly useless systems at 14 May 2011 07:19:48 PM
Got released from my contract with Vodafone. Ported to Telstra - what a change a phone that works and provides a good data connection. I have to send my phone back and they were going to send a bag to return the phone.

Letter dated 5 May 2011 - informing me that I have to return the consignment bag within 8 days of the letter.

10 May - receive bag. (Its a long way from Sydney to Canberra after all)

11 May - return phone in bag.

12 May - receive a bill dated 12 May for almost $1300 for handset (this is 7 days from the date of the letter).

Does this company go out of its way to have absolute crap systems??? Does it go out of its way to aggravate customers?

That smiling moron Nigel Dewes was in the media announcing that Vodacrap was going to get into fixed communications with the NBN.

Given this experience with the mobile I would not touch Vodacrap with a barge pole. I hope the pathetic company goes out of business. I think it lives by the credo of infurate and aggravate customers.
15 May 2011 07:42:05 AM: Did you keep the tracking id for the phone return?

If so trace it via Australia post.

Let us know.

Vodafail.com Moderation Team