26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18644 Someone from VIC thinks vodafone is Extreme at 6 Jul 2011 04:46:20 PM
6 Jul 2011 09:43:05 PM: Yea it really is hard to know where the usage comes from and we can only hope most people aren't overcharged. The TIO has been swamped with Vodafone complaints and what usually happens is that when you contact the TIO, they contact Vodafone and give them 10 days to sort it out.

If you don't hear anything from Vodafone within 10 days, go back to the TIO and they will increase the pressure on Vodafone.


Vodafail.com Moderation Team
6 Jul 2011 09:48:46 PM: You dont have the personal hotspot turned on?

Hopefully you sort it out.

8 Jul 2011 12:14:28 PM: I have a similar issue, a freind of mine works at Vodafone and is trying to resolve it for me, i am also going through the TIO, it is wrong for Vodafone to be able to get away with it from customers who dont anybody with Vodafone, keep us updated to your situation as will I, (my issue is topic 18657).
8 Jul 2011 06:12:20 PM: same issue, except my modem has not been used since april and vodafone have been directly debiting over $800 from my mums account. she is the erin brokervich of australia and vodafone don't stand a chance in hell.
11 Jul 2011 04:47:28 PM: Just got off the phone with Vodafone. They said they will waive the bill when it comes and add an additional 2GB each month for free. I'm glad it's over and hope it doesn't happen again. Thanks for the all support!
11 Jul 2011 04:54:23 PM: No worries and congrats! Glad it's sorted out now.

Vodafail.com Moderation Team