26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18719 Someone from WA thinks vodafone is at 13 Jul 2011 05:25:50 PM
As of 48hrs ago I was smacked with a $900 bill...
I have a $45 unlimited plan with 1gb of data per month. The bill was not for excess calls/sms etc but rather for going over the data limit. The interesting thing is when you work out the $900 in terms of how many mb of data over the limit i was it turns out to be close to 5gb. Even more interesting is the fact that records of data transfer for this month show that in the handfull of times i have accessed the net the data usage was at most 500kb. Then all of a sudden on 10/7/11 there is a massive 1.5 gb spike in data usage - this alone obvsiously exceeds my monthly data limit. However on 3 other occassions there over the next 24 hours I apparently downloaded files as big as 1.8gb.

I have the same applications on my phonw i have had for the last 6mo when i first entered the contract and at no other time have i has issues with data limits. And yet i had vodafone service attendants telling me it was me. I replied with the question of why would I knowingly go over the limit by an extra 4gb? Of course the customer service rep was silent and offered to slash $200 off the hefty $900 bill to which i replied thats a start now lets address the remaining $700. I checked the download records on my phone itself and apart from a 100mb operating system upgrade last month (outside of this billing period) i have no other updates that were downloaded so it wasnt due to automatic software updates either...even if it was, what bloody phone app needs software updates in the order of 4gb? In short the problem has yet to be solved and im waiting for a call back from one of the customer service managers. Any ideas on how to tackle this or any similar stories please let me know. Any help would be greatly appreciated
15 Jul 2011 08:53:29 AM: Have you gone to the TIO (details on the how to complain page)? When you make a complaint through them Vodafone will change their town and be a bit more helpful. You can also dispute a bill through the TIO so hopefully they can look into the situation and reduce it even more.


Vodafail.com Moderation Team