26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18762 Someone from QLD thinks vodafone is Billed for cancelled service at 18 Jul 2011 07:07:41 PM
Stupidly, stupidly took out a BYO modem month to month service with VF. Cancelled after less than 10 days. Contract dated 6 June 2011. Cancelled on 14th June 2011 as I was unable to use the service. Only used ~250mb in this time as it would connect, load one page and then stop working. I don't consider this a broadband service. Only phone calls shown on the account were to their 1555 helpline number, 8 calls in all on 6 and 7 June 2011.

I cancelled the contract in the Carindale store and dealt with a young Asian male who kept claiming their was no problem with their network. Yet the store had people claiming they had problems with their phone service.

He told me that I only had to pay $2.29. When I received an account they had billed me for the next month even though I had cancelled the service. I emailed them a reply to their emailed account. Today I got a SMS claiming I owed them $39.95.