26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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18770 Someone from NSW thinks vodafone is at 19 Jul 2011 04:05:44 PM
Only a customer for 2 months and I wish now I walked by the store that day! Coverage is bad at home and in work signal comes and goes. I need my mobile at work for the school to reach me as I have a daughter with medical problems. Billing seems to be my biggest problem at the moment. First bill arrived 9th June am on a $70 plan. I paid the bill on the same day, checked my Vodafone account for several days and no sign of the payment. Contacted the customer service and they told me to wait. I waited but nothing so called them again and told me not to worry it will show. Then on the 4th July I receive a text that I am going to be cut off on the 7th if I did not pay my bill!! Called again by the way what is up with the fake names if they are called Andrew , Nicole etc (heavy Indian accent)then I am called Mother Theresa . He Andrew told me to send the credit card statement so went to the bank as Vodacrap did not believe me! Phoned again and tried to tell them the transaction number it took nearly 30 min for Nicole to write it down and she got it wrong! So I went to the shop they were helpful put on my account that they could not disconnect me and took a copy and told me they will sort it out. New bill arrives for July and I tried to pay 3 times my credit card is declined (nope it wasn't) tried again the next day and bingo delighted with myself I paid a bill. I asked customer not so good service did they find my missing payment?? Gave them 2 working days and guess what I owe them for 2 months. Thanks Vodafone for making my holidays a pleasant one and I guess I will need to visit the shop again!