Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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18864 Someone from NSW thinks vodafone is "Call Catcher" con at 21 Jul 2011 12:02:14 PM
Vodafone continually enables "Call Catcher" on my phone meaning callers receive a message that I'm unavailable after my phone has only rung for a short time. I go through the steps to disable Call Catcher but some time later find that it has been enabled again.
Even with Call Catcher disabled, my phone will only ring for up to about 20 seconds before callers receive a message that I'm unavailable (when in fact I am available but not always able to answer within 20 seconds).
"Call Catcher" and short ringing duration is obviously an attempt by Vodafone to have their customers make more calls by having to return missed calls (that often need not have been missed calls had the ringing duration been longer or Call Catcher not intervened).
Even with Call Catcher disabled, my phone will only ring for up to about 20 seconds before callers receive a message that I'm unavailable (when in fact I am available but not always able to answer within 20 seconds).
"Call Catcher" and short ringing duration is obviously an attempt by Vodafone to have their customers make more calls by having to return missed calls (that often need not have been missed calls had the ringing duration been longer or Call Catcher not intervened).