Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
19011 Someone from VIC thinks vodafone is txt messages 3 days late. no coverage. $500 excess internet charges on mobile. Very poor coverage in my area. etc.. etc.. at 1 Aug 2011 12:53:03 PM
Vodafone are charging me for 1300 calls - on a $45 'infinite' plan, plus calls to retrieve my own voicemails, and to 3 customer care. On top of this, my 1gb of mobile broadband is 3 times slower - when I even get reception - than dial up internet. I had to download onto my phone because the internet on the computer was not working at all - then I get a txt saying I owe them $497 in excess usage charges !!!! I spend an hour or so on the phone every week trying to get help from them - being constantly told to go online to see the fine print of my phone contract, then I will understand all the charges - but I can't get into my account due to the online internet being completely unreliable !!!!!!!!!!!! AAAAAAAAAARRRRRRRRRRRRGGGGGGGGGGGGGHHHHHHHHHH. Was with 3 for over 12 years prior to this - without one problem. I want out of this contract.
Vodafail.com Moderation Team
+ 12yrs with 3... lol yeh..