26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
19112 Someone from NSW thinks vodafone is Crap with a capital "C" at 10 Aug 2011 10:37:37 PM
Live in Como in the Sutherland Shire of NSW. Have had poor reception for past few years, but recently moved and now have intermittent coverage at best. I run a business from home and have calls drop out or divert to voicemail on a daily basis. Have been calling Vodafone to complain every month or so. Since the move (May) they have offered half price for three months, then after further complaint free for three months, asking me to please be patient as they are doing major upgrades. However, they still insist that my address has great coverage. Yet they are referring the complaint for "investigation". Was told in June to wait until the end of July and if not resolved then could terminate my contract without fees and return handset (HTC Desire HD). Upon calling them on 4th August was told "we can see you haven't been using your handset. How do you know your coverage hasn't improved? We can't cancel your contract. My answer: The phone is switched on every day and I can see the number of bars has not improved. I don't make any outgoing calls (why would I?) - have a second handset for outgoing on Amaysim (uses Optus network and coverage is quite good). People still call me on my Voda phone and the calls still drop out, go straight to voicemail, or they can't hear me.
Anyway, insisted on speaking with a supervisor. Was told they would call back in 24-48 hours. I said that wasn't good enough. They insisted a supervisor would call back within 24-48 hours. A supervisor did call me back about an hour later. Resolved to hold on for two more weeks (until 18th Aug) and if no improvement can terminate with no exit fees. The matter has again been referred to investigations - as a priority this time! What was it the last few times?
I have reviewed the Vodafone blog about their upgrades. I can see there is a planned upgrade in an adjacent suburb (Jannali) for Q3 2011, but it is not noted under the "sites in testing and planned to come On-Air in next couple of weeks".
I am not confident of any improvement by the 18th. I will not be taking "no" for an answer this time!
I have downloaded several apps to help monitor my coverage. I click on "OpenSignal" app every couple of hours and it generally reports between 23% and 37% signal strength.
Does anyone know of an app that can tell the strength of other networks at a location without having to get another sim?
I will probably go with Amaysim once I am out of Vodafone as I am not keen to enter another contract. For $39.90 a month can get unlimited talk and text +4Gb data. That will do me fine.
PS hubby just got iPhone 4 on Telstra NextG and has not lost a single call yet.
PPS I am not even trying to get web / email on my phone - I just want to be able to make and receive calls.
PPS I must say that my time on hold waiting for Vodafone customer service has not been too bad and the staff, if anything, have been overly helpful and apologetic. They just haven't been able to fix my problem.
11 Aug 2011 04:25:53 PM: Same situation as me. I have moved my other phone that have come off contract to live connected, but every time I call them about cancelling my contract as they have promised, they keep finding an excuse to delay.

Also, 1555 hardly ever seems to work!
3 Dec 2011 05:39:13 PM: I live in Jannali and have been going through the same stuff for 12 months. I explain it is killim
Ng my business but they seem to think that charging me half price will keep me happy. They don't seem to understand that their phone service DOES NOT work! Latest is jannali upgrade in January well see if it doesn't I'm out.