Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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19162 Someone from NSW thinks vodafone is VERY FAIL at 16 Aug 2011 04:53:06 PM
I tried to call Vodafone's customer care from my BARRED phone (as I believe I should not pay for shit service) BUT while on hold for over 5 mins hearing the damn jingle and the lady repeating "Sorry this is taking longer than expected" I get NUMBERS to call but since my phone is barred I still cannot call those vodafone services. So after waiting for just two numbers the CUSTOMER CARELINE automatically hangs up. Mind you, I do not own a landline - use my mobile for all calls, because of this I have lost so many job opportunities due to frequent drop outs while doing my PHONE INTERVIEWS! I have to ask to borrow my other people's mobile just to do it if possible! THANKS Vodafail.