26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19176 Someone from WA thinks vodafone is wont let me terminate my contract at 17 Aug 2011 04:38:44 PM
vodafone wont let me cancel my contract because they "launched an investigation into my poor reception, no internet connection no calls and texts n found that its probabaly my fault and that i will be charged the full fee for exiting early. vodafone is actually the worst service i have ever receievd from any company in my life. in fact im hoping that more people leave vodafone that way i may be the only customer and maybe i will actually get internet and be able to recieve calls. does anybody know how i can get out of my contract without paying the full fee?????? i really really hate vodafone and im not suprised they lost over 370,000 customers in 6 months alone.
17 Aug 2011 05:38:29 PM: yes. make a complaint here: http://www.tio.com.au/ComplaintForm/ComplaintFormS1.asp

they will call you within 10 days. argue a bit, and they'll let you out without paying anything.
30 Aug 2011 06:22:53 PM: still not reply. absolutely disgusting service, i will make another complaint. i heard last in the first 6 months of this year they lost over 300, 000 customers hahah what a joke.