26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19463 Someone from Somewhere else thinks vodafone is Piss poor data connectivity at 18 Sep 2011 07:56:10 AM
Greetings from the UK. You will be unsurprised to know that vodafone as just as useless here in the UK.

Been battling with shit data coverage for the most part of my 18 month contract. The problem is much more pronounced in built up areas i.e. the square city and Canary Wharf. Typical problem is full bars, mixture of 3G or HDSPA connection but no data flow. At my desk in the city....lucky if I get a connection 5 / 6 times a day.

Never once made it past the morons on customer service desk. Usual drill is power down phone, remove SIM etc. They also have this bullshit trick of asking you to connect to another network. They then conclude it's a handset problem and bump you. I might record one of the conversations just so you can get a flavour of how clueless these muppets are.

Had the problem on both an unbranded HTC Desire and an unbranded Samsung Galaxy S2. I've used speedtest.net android application to document and prove the point (of course customer service not interested one bit). I got SIMs from all five big providers and ran the tests. O2 cames out tops. Vodafone didn't even work half the time so utterly useless.

Contract up on 13th Oct. Can't wait. Will move to either O2 or 3 network.

Only way this will ever really get sorted is if enough people start leaving. I'm at the front of the queue.
18 Sep 2011 09:36:10 PM: 375,000 have left Vodaphone here...how many do you think will make them stand up and take notice
19 Sep 2011 01:43:38 AM: it would take a lot more for them to stand up and take notice, they continue to aggressively market themselves to gain new customers with very attractive plans, tie them into two year contracts. It's contracts that keep companies like Vodafone in business. If government had any brains and actually REPRESENTED the people, it would make mobile phone contracts illegal instead of treating the general public like complete morons making them to lodge a complaint with the T.I.O. in order to be let out of their contracts. If the mobile phone company was providing a decent quality service at a decent price, there would be no need for contracts, people would stay willingly.
19 Sep 2011 09:35:18 AM: LIKE LIKE LIKE the above comment
3 Oct 2011 04:48:46 PM: If you don't want a contract, then buy your phone outright. Simple