26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19623 Someone from NSW thinks vodafone is Very at 9 Oct 2011 08:35:26 PM
I got a three thousand dollar phone bill from vodafone. They said if I added an additional phone and internet account to my initial account as a packaged deal, I'd never pay over $150 dollars a month. On the second phone I was getting charged 50, 70 a 100 dollars a phone call. They lied and I'm stuck with the bill. I don't know what to do. I'm sick to my stomach.
9 Oct 2011 08:41:28 PM: $ 3000!!!

As you have contacted Vodafail, the next step is the TIO. They will advise VF to put the disputed amount onto hold until a full investigation is carried out by VF concerning the amounts.

VF will have 10 working days to contact you.

Check out the How To Complain tab at the top of the page for TIO contact details.

Good luck and let us know how you get on!

Vodafail.com Moderation Team
10 Oct 2011 01:17:43 PM: Thank you. Was on the phone with Vodafone for three hours today. I have been a loyal customer for two years, with bills ranging from $300-$500 dollars, and paid loyally. I took an offer from them to never pay over $150 dollars if I got a second mobile line and internet dongle. Some mistake occurred where I incurred $1000 dollars of usage in 48 hours, so they offered to investigate. They never responded so I continued using the other lines while they investigated. A little over three weeks later the $1,000 turned into $3000!! They should have repsonded, They should have said don't use your other services until we investigate. They should have checked my loyalty for over two years, and noted that I don't generate that kind of usage. I called TIO. I just want my old service back. I wish I'd never taken they're offer to reduce my bills per month, under the guise of "you are a loyal customer so you get this offer." I feel so stupid for not listening to my gut because I thought it sounds too good to be true!
20 Nov 2011 08:27:03 PM: it possibilly was a billing error dont like odafone then change