Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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19677 Someone from SA thinks vodafone is Insurance at 14 Oct 2011 05:46:59 AM
Have had nothing but trouble from the start. First they sent me two phones instead of one, so now I'm am getting two email bills while I wait for them to send the 'postage package' so I can send back the phone. Also to top it all off, my phone got stolen the other week tried to claim my insurance that I took out when I signed up and now they are saying I never had insurance. And its my fault for not reading my bill and checking I had it. I've only had 2 bills so far and my first bill was supposed to be free and my second bill was like 95 bucks on a 55 dollor plan. I just assumed I had it already, I had to listen for a half an hour when I signed up to all of the terms and agree to them all. I even asked about the voice recording from when I signed up and they said they didnt have one. WTF???