Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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19718 Someone from ACT thinks vodafone is mega at 19 Oct 2011 11:19:58 AM
After changing from vodafone to telstra on the 9th october i realised that my iphone was locked to vodafone. damn. so I called them and they assured me it would be done. They STILL haven't unlocked it, although they were meant to call me yesterday (the second lot of '4 business days' i've had to wait, after they somehow forgot to action it after the first time i called them) and also sent me a text telling me it had been done, but alas, when i enter my details on the unlocking website it tells me that my details aren't found. so it's taken them 11 days to do sweet FA! i called their 1300 number and opted for the callback option. they rang me back, then all i got was the engaged tone. so i rang them back, sat on hold for 25 mins and then gave up. argh. today when you call the number it isn't even connecting!! i can't believe i gave them so much of my hard-earned money for 2 years. what a bunch of mofos. how can they actually get away with this???