26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19890 Someone from VIC thinks vodafone is *In Lara's voice*: "Thank you for calling Vodafone. We will now try to screw you over as quickly and as thoroughly as possible. Please enjoy my caucasian-sounding voice, as it's the last one you'll hear for the next hour." at 7 Nov 2011 12:36:04 PM
My $29 Jumbo Cap ran out on November 3rd, which I recharged over the phone with my debit card. I was then able to use my phone for the next two days.

All of a sudden, on the morning of November 5th, my phone tells me I've run out of credit. I checked my bank-statement online and, of course, the $29 was on there, clear as day, processed to Vodafone. And yet, it the almighty brick tells me that I've used all my credit.

"Impossible!", I declare, "I could never have done such a thing, as I work very hard all day and couldn't possibly have had the all-encompassing troll-like dedication to use $150 worth of credit in two days!"

So I ring up the help lady, and she's automatically aggressive towards me, which I hate, because I'm so very reasonable and so is my enquiry. I tried to explain to her my predicament, and she is telling me that their must have been a billing issue, and that my payment was never processed on their end, futhermore, they don't have a record of my order.

In order for my recharge to be processed (which, she says, will take 30 days), I have to fax them a paper version of my bank statement.

Why then, oh knowledgable Vodafone lady, was I able to make calls/send texts from the 3rd to the 5th, when I had no credit on the morning of the 3rd? HMM?

Furthermore, the lady tells me that to make up for my inconvenience, they're going to double my credit the next time I recharge. Which is no help to me, as I only recharge because it runs out after a month, not because I eat through the credit, which is why I always get the cheapest option in the first place. Grrrrrr.

Why do they offer these technological services if they don't work?
21 Nov 2011 12:34:51 PM: These technological services DO work. They just don't want it to so that they can screw you over.