26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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19901 Someone from NSW thinks vodafone is GETTING WORSE at 8 Nov 2011 02:52:24 AM
Service is worse in the last 4 weeks. 20 "CALL FAILED" and dropped calls in a row, every single phone call drops out!!!!.....on two different handsets and numbers....SMS never arrive or delayed by hours.....full signal 3G yet unable to download data and calls diverted to call catcher despite full signal....all this in metropolitan Sydney....IT IS GETTING WORSE NOT BETTER.....resolution involved customer service going on about my handset (there are 2), my SIM (there are 2) or that my area doesn't seem to have any problems. Reducing my monthly spend as a gesture of goodwill was in fact downgrading my plan with less benefits.....a smokescreen!!........I'M LEAVING