26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19941 Someone from NSW thinks vodafone is THE WORST at 9 Nov 2011 06:35:16 PM
well i got overcharged $393 dollars for I dont know what seriously. they overcharge so much for texts ad all . and idk why but within the last week my excluding amount went from $66 to today, $393 when i didnt even use any extras .. or call anyone whos not on voda or 3 .. im not gonna pay $393 for nothing seriously , their receptions always shit on and off everyday and never clear and fails all the time . they need to do some serious upgrading or something and idk why im with them.. GREAT .. have another year or so on my contract with them ! FML
16 Nov 2011 11:19:13 AM: I'm having the same problem. I've been overcharged $314.04 for i dont know, they say due to excess use of data, but I never use data, all i do is check facebook, twitter and thats free.... When i called them this indian guy told me he will take the money out of my account, no matter what Im saying..... Anyways did u solve the problem????
23 Nov 2011 11:04:08 PM: Excatly like you, i experienced overcharge for 215 dollars for the over use of data. But now, i change the company to Hello Mobile, it cost me only $15 per month for the same useage like before. It is very hard to get the money back .