26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20096 Someone from NT thinks vodafone is very fail! at 24 Nov 2011 05:29:30 PM
I got a bill over $1000 even after a tio resolution that my service will be cancelled without any fees and also sent the phone back to them but they still charged me lol.... TIO here i come again?
24 Nov 2011 06:40:59 PM: TIO is just a proxy-Vodafail call centre. Just with a different name.
24 Nov 2011 08:23:54 PM: Yes go back to the TIO with your original reference number.

Vodafail.com Moderation Team
24 Nov 2011 10:18:00 PM: will do first thing in the morning thankss :)
4 Dec 2011 11:25:58 AM: How did you get on?

Vodafail.com Moderation Team