26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20206 Someone from VIC thinks vodafone is Horrible at 5 Dec 2011 10:42:35 AM
Bought the new HTC sensation XE through these bastards and barely a week had passed when the screen cracked.. I am ridiculously careful with my phones and ive still got my Iphone 3gs in immaculate condition. I have a feeling it might of had something to do with the faulty case, as it was causing the bottom right corner of the glass to sit higher than the case. Anyway I called HTC about it and they said it should be covered under warranty so I was pleased with that, but when I spoke to Vodafone it wasn't the case. How can they do this!? The manufactures warranty means they can take my phone and send it back to HTC and let them deal with it. Instead they are going to try and charge me $300 or so just because they sold me a faulty phone.

I have been waiting for nearly 2 weeks and still no word from Vodafail. They initially told me it would be a 1 or 2 day wait at most. And just then I got hung up on by someone from their service call centre while I was trying to find out if there was any news about what was happening with my phone.

Vodafone.. never again