26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20239 Someone from WA thinks vodafone is no service at 6 Dec 2011 05:53:59 PM
I've had no service on my iPhone 3gs the whole day. tried switching off then on again which usually helps but no luck. anyone else having issues?
6 Dec 2011 07:25:03 PM: Try switching to another network.
8 Dec 2011 02:54:32 PM: 6 Dec 2011 07:25:03 PM: Try switching to another network.

Because thats helpful when you're stuck in a contract. C'mon, you could be a little more helpful - or say nothing at all.
8 Dec 2011 04:28:23 PM: I think there is an unplanned outage in WA at the moment.

If you have contacted VF without success with your issue the next step is the TIO.

The TIO on line form takes less than 10 minutes to complete and VF have to contact you within 10 working days, but I must stress you must contact VF before going down the TIO route, otherwise the TIO will be reluctant to help you.

TIO contact details under the How To Complain tab at the top of the page.

Good luck!

Vodafail.com Moderation Team