26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
2026 Someone from ACT thinks vodafone is at 27 Dec 2010 11:26:48 AM
I have two services with this abismal company, one is a wirless broad band, that now has been replaced by another provder as i can only get decent recption on my roof or in wollongong. I also have an iphone with them and again no service at home, with the exception of my roof. Luckily i have a work mobile on telstra. I have spoken to vodafone and they advised that i should realise that the service is subject to avaliability. Which is interesting because i go to tassie reguarly to visit family and asked specifically will i get full coverage. To which they replied yes. this is because we have the dishes to run the same capacity as telstra. WHAT A CROCK, i had to use my work mobile on leave and had to pay for it.
27 Dec 2010 12:00:36 PM: oh and did i mention that when i signed up for my wirless internet that i was promised 6GB 2GB bonus but for 3 months i was told i had it but then they charged me over limit fees when i used 7 GB. Called and took them another months to fix it and then they decided that they would refund me everything. Luckily i was on month to month for wirless and have now pulled the pin but they still charged me for the last month even though i cancelled on the 10th when my billing starts on the 14th. Oh thats my fault so im still having to pay. TIO got the complaint. also got the complaint about the fact im sitting at home with a telstra mobile getting full service and voda with 1 bar.