26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20350 Someone from WA thinks vodafone is at 17 Dec 2011 02:07:32 AM

Anyone on a cap post paid or pre paid plan please check to make sure that vodafone are not double dipping with Data charges through your current billing month.
I af fighting them at the moment through the TIO, read the reasons why below.

When you check your call balance are spend through 1512 or myvodafone website Vodafone are actually including data usage in your call spend so in esence reducing your call spend for that month, they also deduct the MB usage from your included data which is the only place it should be deducted and only excess data usage be charged as additional spend.

I have 200mb of data per month and have only used 55mb of that, I also have $180 of call spend with my $29cap, When I call 1512 and get my balance of call spend entitelement owing for the $180 credit the 55mb data used is converted to $$$ and is deducted from your $180 and also the 200mb data included on top of the $180 call spend.

BEWARE. Vodafone have put it in the to hard basket and dont want to deal with me as I am seeking a substantial compensation for lost call spend, everone check your current spend on my vodafone and see the PKT in your current unbilled usage and see that they are charging this and deducting from your call spend and also the 200mb or whatever dats allowance you have.

Contact the TIO and complain no as I am
17 Dec 2011 09:53:28 AM: At last you can make calls & use your data allowance, even if it costs double. Most people with VF are paying but can't use any of the services.

Good luck with it all, after the TIO sorts it out go with another company like I am about to do.