26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20372 Someone from WA thinks vodafone is 100% WRONG at 19 Dec 2011 08:59:56 PM
My broadband and landline are with another carrier. They offered to bundle my mobile with the aforesaid services and a great deal, with a 2-72 hour turnaround for the "porting" from Vodafone.
The porting dragged on and on and on, with my carrier claiming Vodafone had a different DOB for I.D. purposes.
This meant I had to call Vodafone to clarify the information.
The Vodafone Call Centre guy said, and I quote, "we often tell others [carriers] that the DOB is wrong so the customer will call us to rectify it and we have the opportunity to find out why they want to switch".
Further conversation revealed this was a practice he was "not particularly fond of" and "we usually tell the customer the birthdate year has been transposed".

I don't think I need to say any more.