26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20386 Someone from Somewhere else thinks vodafone is total fail at 21 Dec 2011 04:00:16 PM
21 Dec 2011 04:32:13 PM: Ouch!!! That certainly was a painful experience and one that gets the blood pressure to rise!

However you have had the result you wanted and VF have lost yet another customer of over 7 years, at this rate the churn will be just newbies with no loyal customers left!

Please ensure you have cancelled your direct debit with VF, even though you have cancelled the contract the bills still have a habit of a monthly appearance, it is wise to check your bank account on the day that the VF bill would normally be withdrawn.

Finally thanks for sharing the experience and as far as your Lesson is concerned............agree entirely!

Vodafail.com Moderation Team
21 Dec 2011 06:32:44 PM: thanks will do.

Wanted to share with everyone what happened and hope they can use the letter as a draft if need be.

As for losing customer, last quarter they lost over 200,000...yep that's right.
21 Dec 2011 06:38:59 PM: Wow, 200000!!!!

A significant loss of customer base and also revenue!

Vodafail.com Moderation Team