26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20607 Someone from WA thinks vodafone is Major And superbly failing at 15 Jan 2012 11:38:57 AM
I have people telling me that when they call they get a recorded message that the number is not in use. Often I cannot call or send texts especially if they are slightly long. My calls frequently drop out. My son is also with Vodaphone and he has also been experiencing similar problems.

Poor customer service and extremely long wait time when trying to call for phone support. Recently I called 1555 number stated that I had connection problems proceeded to wait 45 minutes the a
recorded message came on asking for which invoice I wanted to pay and how I wanted to pay! Or something along that line!

Long wait time when calling into the shop. Staff who are not aware of general difficulties that customers Are having and generally the attitude of staff is that they are not aware of any complaints about network service.