26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
20669 Someone from NSW thinks vodafone is Plain Terrible at 21 Jan 2012 03:19:24 PM
First of all I get very dodgy coverage in my area, though that's not the problem I recently faced. Last week I brought in my phone to my local Vodafail store as the power button was not working and therefore I couldn't turn my phone on after the battery ran out. I walked up to a lady, I think she was a young manager because she told one of the employees to "go to lunch". Now I expect reasonable customer service from anyone let alone a manager, but she did not seem interested at all. She asked for my phone and did something on the computer then said she'll send it away to get fixed. I had to ask all the questions to know what the hell was going on. How long will it be? 2 weeks or so
Do I get a replacement phone? No. Can I cancel the contract? If you pay out the remaining 7 months you can upgrade. Will my stuff be saved? No we will wipe everything. The way she spoke to me, the lack of friendly service put me right off. Not happy but I let it slide.
Now I get there 1 week later (not too bad a timeframe) and she says they "can't fix it as it has water damage which also means it voids the warranty". OMG I could scream right now! I have never let this phone go near water EVER! and she says it could be as simple as mist from the shower or sweat from being in your pockets. That is utter BS and you know it lady! I very rarely bring the phone into the bathroom and would find it uncomfortable to workout or do something to work up a sweat with a phone in my pocket!