26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20801 Someone from NT thinks vodafone is Pretty fail at 7 Feb 2012 10:37:18 PM
Not to give you the wrong impression of trying to make Vodafone look better than it is, but as a worker in one of the shops I honestly strive to give you the customer the best experience I can.

Sure, we can't fix everything for you on the spot, but we try. If we need to, we'll try alternatives. I'll admit, depending on the area you live in i'll suggest Telstra.

Upgrades for 3g equipment was done between July/December 2011 (including 6 new towers). Should be a few more new towers by May this year (850mhz, including for howard springs).

I do NOT think you should get Vodafone if you live in Roseberry or Howard Springs, they are the 2 worst areas.

One last thing, is it reeeeaaaally so hard to keep a receipt stapled to a contract from getting lost? It makes things a ton easier for everyone involved if we're unable to find a proof of purchase in your account.