Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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20841 Someone from WA thinks vodafone is broadband usage at 11 Feb 2012 09:02:40 AM
cannot gauge or stop going over usage because usage is updated "Most usage is updated within 48 hours, but some activities including roaming and data usage may take longer" So, i have to make sure I that 2days before end of billing cycle i have at least 2gig of my 8 gig limit up my sleeve and inform my wife and 2 teenage daughters not to use the internet. So I am not receiving what i pay for. My family are fully aware and very careful so as to not go over limit. People say to DL this and that data app so you can monitor your usage. I shouldn't have to go to these extremes. Even armed with this info Vodafone does not care so what's the point. Why can't this telco just stop when i reach my limit with only limited access to Email, FB and the like until start of new billing cycle? I and my wife are on pensions and every $dollar is accounted for. My only option as i can see is to use those USB things and prepay but at least i will have piece of mind that i'm not going to get a $106 bill which should have been $39. My opinion!! they are aware a lot of people like myself are not that tech knowledgeable and will constantly go over their data limit which equates to $dollars in the bank. Oh and yes has happened a few times over 10mth period.