26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20917 Someone from NSW thinks vodafone is 10 out of 10 for failing at 20 Feb 2012 12:40:22 PM
Me: prepaid, no service since 15 Feb.
Daughter: prepaid, no service since 15 Feb.
Wife: post paid, erratic service since 15 Feb.
Brother-in-law: prepaid, erratic service since 15 Feb.
Mother-in-law: prepaid, erratic service since 15 Feb.
Vodafone did not respond to email
Rang them, and they have no record of anyone having any problems, and claim that my phone is too old and can't handle their frequencies. Since when is a Samsung Galaxy S II too old? Why was it handling frequencies perfectly fine before last week?
We're changing. Thanks Vodafone, you just lost 5 customers in one go... well done!
20 Feb 2012 02:51:16 PM: Don't bother calling Vodafone Mumbai,they will tell you that you are a liar and that 5 of the phones are broken.
This is common thing that they tellyou when they do not have a record.
Each one of you will have to call those morons and get a recepit number.

That's if your service does not drop out,and it probably will.
They will offer you a 50% discount on the monthly post paid service.
That will amount to nothing because,it is 50% of nothing(FUNNY MONEY)
You service will not work anyway.

The pre paids they will give you Vodafone to Vodafone free minutes,that will amount to nothing(MORE FUNNY MONEY)BECAUSE YOU DO NOT HAVE A RELIABLE SERVICE THAT YOU CAN USE.
So,what can you do......Get the real cash back through the TIO and cancel the post paid without penalty to you.
The pre paid,just let the money run out and get them to unlock the pre paids if they are locked,and never deal with them again.