26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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21040 Someone from VIC thinks vodafone is OMG! Useless! at 7 Mar 2012 05:11:53 PM
Okay, on Friday 2nd March ordered a new iPhone 4S calling their centre - foreign call centre answered. I was told a 12 month term @ $62 per month. The contract arrives - it's stated over 24 months @ $62 per month !!! I phone to cancel the order on Monday March 5 - was told cancellation takes up to 5 days to process. I phoned back Tuesday morning March 6 and repeated my cancellation request, stating I wanted to speak to someone in Australia (I cannot do that was the reply), reassured it was cancelled. TODAY, Wednesday 7 March, sms adving of the consignment delivery number !!! What the hell - TIO, here I come. Absolutely disappointed and lied to.