26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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21072 Someone from QLD thinks vodafone is Extremely at 9 Mar 2012 10:40:30 PM
In Mayish 2008, i paid my contract out at my local Crazy Johns here in Townsville. I paid with a credit card, mum made her payment with the same card at the same time. Now her payment went through fine but mine, somehow it got "lost".

On the 21st July 2008 my account went to Veda Advantage then on the 6th August 2008 my payment mysteriously was "found" in someone else's account.
Cherry Hubner - Account Number *****3221.
On the day it was "found" i got a text message from a Mohammed (bit silly seeming my phone is disconnected)

Now what i am disputing is this.. I paid $341.16 that day to get me out of my contract. In the months leading up to "finding" my payment another $97.48 was accumulated onto my account as it looked as if i had not paid the money.

I do not believe i should have to pay this as it is not my fault the sales assistant or whoever put the payment into the wrong account. When i first heard it had not gone in i went into Crazy Johns and asked the girl for a reciept number. The reciept number she gave me was not right either.

Thanks to a girl from my local Vodafone store i found all the info out :)