26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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21099 Someone from NSW thinks vodafone is very bad at 12 Mar 2012 01:16:26 PM
It started in end of Feb 2012. I received sms that there will be network update in where I live, Hurstville 2220. But even after the mentioned date on 26th Feb. I was experiencing a very weak reception, no signal at all when inside building. Then I also had reception problems in University of Sydney, Camperdown 2006. I complained, handled by the technical support, explained that there is a network upgrade in Camperdown 2006 and was given 25% off my plan for 2 months. And was asked to contact them if by end of March I am still experiencing network problem.

Several days later (after 26-2-2012), I had trouble in Hurstville 2220. I had full bar but no data connection. I tried to contact technical support help but that person was rude. He said I already complained and given a 25% off, why I was still complaining. I complained for different thing, and it is really not functioning as it supposed to. And later I contacted Vodafone AU Help via twitter and been explained that works in Hurstville 2006 was still being carried on until 6-3-2012. And it is actually after 6-3-2012, it is way much better in Hurstville.

Today as per 12-3-2012, I had a very big frustration in Camperdown 2006. I cant receive any call, call dropping every 5 seconds, and losing signal constantly. I was expecting many important work related phone call. I contact Vodafone AU help via twitter and just been told there is network upgrade until end of March. Does it mean I have to hold my desperation for another 2 weeks? What is the point of having mobile phone if I hardly can make a phone call.
13 Mar 2012 06:59:34 AM: They promise me the same solution, but I get 2 months free instead of the 25% OFF.
But there's no point having a free phone but you can't use it.
New solution: Just go to TIO and report the issues, and port to Telstra you will not regret it.