26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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21146 Someone from NSW thinks vodafone is In Breach of Trade Practices Act at 17 Mar 2012 02:52:01 PM
17 Mar 2012 03:18:28 PM: Addition to ACCC Compliant on behalf of Vodafone Victims of Fraud and Theft

This is from Vodafone's COMMUNITY Australian Website
It has not been answered as at 17th March 2010

why i get altogether dfrnt informatio​n when i talk 2 two different customer care staff.its annoying..
....Thursday (15th march 2010)

i was talking to someone in customer care regarding my bill which was showing a internet pack which i never requested.this lady after checking concluded that i didn't actually request it and it was a system error.they kept charging me for 7 months.and when i asked for my overcharged money back she said it can not be refunded.i was talking very nicely uptill now.then i had to change my tone and give her all sought of bloody reasons why this money should be refunded as she was not able to understand this simple fact that this is a overcharge and this money belong to me. then she started showing me on what she is trained on.to start with she offered me a credit of 50 dollars and then 60 dollars in-spite of the fact that around 160 dollars were taken out of my account by wrong means.then she talked to her supervisor mr richard .as this credit was not acceptable to me,she offered me full money back only because i was getting a bit harsh. i wanted to talk to one of the supervisor but i was told that the supervisor is on break and she can arrange a call back next day.i waited for that call but as usual no one called.then i had to call them back and this supervisor anmol was online with me.the info i got from him was entirely different from what i got told the day before by that girl in so called customer care.she said this pack activation was a system error but this supervisor in his rude tone said that this is not a system error and we are charging you right.in his words he is just honouring the words of that lady in customer care and giving me this credit because she promised it.otherwise i m not entitled to this.he behaved in a manner as he is doing a favour to me.if vodafone starts honouring each-others word like this that will be huge loss for them. one more time,to confirm this, i asked him that when is my other contract for internet is finishing.he went back to check his system and came up with a date 02july.this is when according to him my internet contract is finishing.i said mr anmol according to the contract this should be finishing on 22mar.then he rechecked and concluded that it is 22 mar not 02 jul.in a span of 2 minutes he provided me two different dates.and rather than saying that he was at mistake , he was putting it on some other department saying that the dates were not updated be them. i wonder how they are trained.are they trained from the same book of everyone has got his own different rule book.when i was nice they refused me giving even my money back and when i started being a bit rude they gave me my money and compensated for inconveniences as well.why do we need to use that tone which i myself don't appreciate. every time they say the supervisor will call,u never get a call.everytime u call back and talk to a supervisor , they try to show you the attitude.the dont think that they understand the seriousness of the matter.kindly look into it... ..

17 Mar 2012 04:40:54 PM: correction:
Above Post
Dates should read 15th march 2012 and 17th march 2012 respectively