26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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2272 Someone from QLD thinks vodafone is Extreme at 27 Dec 2010 12:22:29 PM
No Service. THey reduced my plan after a month of chasing. Then on a $35 plan I owe them over $200 in two months. Complained to customer service - we actuall noy - I could get though. LARA should be shot. Billing left to stategically shaved monkeys and service left to Telstra (NOW THAT IS SAYING SOMETHING!)

Have text (drove up the road for reception) from my apparant full coverage including 3G area. Have phoned, text , Faxed and emailed - NO RESPONSE.

Been a client for over 10 years... make that -11 years.
27 Dec 2010 12:48:15 PM: we actuall noy - I could get though = well actually not - I couldnt get through for any follow up to plan change. I would like to cancel but see this as being as difficult. By the way for the $200 I never used the phone once....