26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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2364 Someone from NSW thinks vodafone is making everyone very angry at 27 Dec 2010 12:40:12 PM
Come to think of it, I have downloaded and PAID for apps including Ministry of Sound Radio that were unable to work due to lack of 3g coverage. Vodafone, you are responsible. I was clearly lied to in order to get my business.

This is a true story - BONDI BEACH VODAFONE store sold me my iphone on the premise of 3G coverage. Within four weeks of purchase I was back in the stor, where another assistant told me that Bondi Beach has never had adequate coverage and that it was a known issue. I was advised to turn off 3G and use 2G only. Well, if it was 'known', then why didn't you tell me up-front. Is that clearly not misleading BONDI BEACH VODAFONE store?

That mighht explain why my 3G broadband dongle NEVER worked. By the way, I'll be seeking back my 24 months x $49 Vodafone. You knew it wouldn't work and sold it to me anyway.
27 Dec 2010 04:34:23 PM: if the salesperson didnt do a coverage check before selling you your phone and/or internet device the store (and vodafone) has to cancel the contract and reimburse you.
27 Dec 2010 06:25:33 PM: simple contract law...misrepresentation. contract is now voidable
27 Dec 2010 10:21:54 PM: same thing happend to my father, they sold him a phone in a non coverage area, and told him he would have full coverage, he also got a 3gb wireless for his laptop and it crashed his laptop, they didn't fix problem only gave him $10 bill..he gets drops out no coverage and the phone is totally messed up..They keep putting him through to different departments, went into store they didn't want to know about it..
28 Dec 2010 12:05:12 AM: I can't believe this has been happening. All this time I had thought it was my phone's fault. Vodafone used to be so good and now it is just as bad as everyone one of the phone companies.