26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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2399 Someone from QLD thinks vodafone is Not at all at 27 Dec 2010 12:49:38 PM
There's nothing wrong with Vodafone at all.

I've been a customer for years, and never had a problem with it.

The recent weather trends are probably responsible for any network problems.

I have family members on Optus, Telstra and 3 Mobile, all three of these companies have been having the same troubles.

Anybody who tries to sue Vodafone completely deserves to waste any and all time they put into this fruitless endeavour.
27 Dec 2010 12:50:50 PM: Haha - funny!
27 Dec 2010 12:52:10 PM: Yeah sure!! And how long have you been in the employ of Vodaphone?
27 Dec 2010 12:53:29 PM: Good for you you must live next door to a tower
27 Dec 2010 12:53:39 PM: It's so obvious you're a VodaFone employee. Besides, your comment is just one "positive" in sea of negatives, so it doesn't count. At all.
27 Dec 2010 12:53:48 PM: I knew there had to be one out of 400,000 customers happy!!! Quick, note this time and date....
27 Dec 2010 12:55:12 PM: Not employed by Vodafone, just a customer like everyone else... I live in a semi-rural area and I've yet to have a problem with any reception (Actually, yesterday for about an hour, I was stuck with one bar of reception)

I'm just saying, that you guys need to just get over it... I'm quite happy with the service, and just thought I'd come check out what everyones complainign about (Linked from MSN Today to the site)
27 Dec 2010 12:56:22 PM: When you say "customer", don't you mean "staff member"??
27 Dec 2010 12:57:58 PM: Come to my place and tell me there's no problem with Vodafone 'at all'. Silly goat.
27 Dec 2010 01:01:34 PM: I guess I must just live in a decently covered area... Although it's hardly like I'm living in the middle of the CBD anywhere, I live just South of Gladstone in Queensland, and I've always had more trouble with Telstra than any other company... I'll just wait a few weeks and see if I have any troubles... Will post back if anything happens.
27 Dec 2010 01:11:48 PM: Hi 'customer'
I have a business that relies on mobiles for communication. Given that these work less than 40 percent of the time, while I seemingly have close to %100 coverage with Telstra. I am sure, that if you were a customer receiving this sort of service, with little or no response from customer care or support, you might find it hard to 'get over it'.
Every call my business misses from a new client costs me approximately $50 at a minimum (that is a conservative minimum).
Would you be happy to just 'get over' a potential loss of clientelle of approx $200 per day?
I think not...