26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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2436 Someone from QLD thinks vodafone is No problems at 27 Dec 2010 12:58:42 PM
I have to agree with the vast minority of Vodafone customers who do not actually have a problem.

I have been a Vodafone customer since 1996. I admit, I do not have any great expectations of Vodafone. I use my mobile as a telephone, no bells and whistles. And living within a metropolitan area, I have no issues with range. I simply expect that if I'm travelling to a remote area, I accept coverage is unlikely.

I spend less than $10 per month on my mobile, so I get what I pay for. My opinion is if you want to get all the bells and whistles and coverage in every corner of Australia, then move (and pay through the nose) to telstra.

Well, that's my 2c.

PeterB, Toowoomba Qld
27 Dec 2010 03:02:32 PM: The Problem is Peter is that they promise the world and deliver nothing! They say yes you can be connected but cannot. People are frustrated with broken promises.
27 Dec 2010 03:45:54 PM: Your lucky Peter, on Christmas Eve and Christmas Day, i couldn't make or recieve calls, or SMS. They bullshit their customers, which just isn't good enough.
27 Dec 2010 04:53:27 PM: Telstra are terrible, would use Vodaphone over them!
27 Dec 2010 06:04:07 PM: I live in Toowoomba too Peter, and you would have experienced call dropouts. You don't pay for or use any of the features that the majority of Vodafone customers are being charged for...so yes, you are in a minority
27 Dec 2010 09:45:37 PM: i live in melbourne and throughout the inner suburbs (that includes where i live) i have frequently no coverage. i've been told its the sim, handset, and i've replaced them however i am in the same boat of not being able to send SMS, make or receive calls, get delayed voicemails and i'm a small business so depending on the severity of the reception drop outs, it can really impact my reputation with my clients if i m not contacting them back promptly. its just not good enough, they need to run their business fairly as its not fair on their misled customers.
27 Dec 2010 10:03:13 PM: My expectation of Vodafone is pretty simple. That I am able to call out and receive my calls when I am paying $60 a month. Fair and simple.No Bells or whistle. Just to be able to call from my lounge room.
27 Dec 2010 11:25:11 PM: I live in south side of QLD and have no issues with my calls or text or mobile broadband at all.
28 Dec 2010 06:22:39 AM: Totally agreed with previous comment about expectations. I am paying $79(my personal/business) on one and $49(wifey) on the other. I expect service and comfortable talking with clients as well as family. Isn't that fair?
28 Dec 2010 09:38:51 AM: Isn't it fair for those of us who live in a capital city or a major city, to expect decent coverage whilst IN the city. Peter, you obviously don't use your phone as much as we do, we can understand that. But you have to understand, for those of us who rely on our mobile phones working.... this is hell.