26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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2829 Someone from VIC thinks vodafone is staff are assholes! at 27 Dec 2010 02:37:23 PM
Im not sure if it is just me that gets the rude staff or if you have all had to deal with it too?! i mean i go in there with a smile and i expect the same i dont go in ranting and raving like i could do because this is a joke but i am nice and get the most horrible unsupportive and unhelpful response!
I have sent one of my phones back 7 times! 7times before they sent me a new one (once i had called and lost my cool) and then they CHARGE ME!! to send me the new phone! i went in once to hand it back in (still not being fixed) and they told me that the battery was flat... if they had of taken the time to listen to me it was the battery was swapped whilst in repair and this one DID NOT WORK!! i wasn't paying for a new battery when the one i sent it away with was perfectly fine! and another time i was waiting for a phone to be repaired i had a text message saying it was back in store (i live an hour away from the closest store) so i made my way in only to be told they had not recieved my phone it was a mistake! oops on their behalf! dont bother to call me and tell me that it wasn't in do you vodaphone?! nooooo.....
so recently i have got a black berry im on my 3rd in as many months, i dont do anything to these phones i mean i dont drop them etc and it is in a protective case at all times but i swear they have shit phones they are giving us.. this recent blackberry has made it past the week trial period i give it but at this stage i am not expecting too much i spend $114 a month for a service i dont really get and $29.95 a month for internet that is too slow and doesn't connect too often so i dont use it... try explaining that to a vodaphone employee that doesn't want to listen to you! JUST GIVE US A BREAK!!