Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
|Somewhere else (224)
2918 Someone from QLD thinks vodafone is Frustrating at 27 Dec 2010 02:56:25 PM
I have been a vodafone customer for more than 10 years originally prepaid switched to a post paid plan and that was fine too took a wireless broadband contract as unable to get other internet services at my new address all worked fine for the first couple of months then slowly over the last few months the reception and signal problems have started both of these devices run on the same network however at times I can have 3g coverage on my internet and my phone has dropped to SOS other times my phone will have full 3g coverage and I can't connect the internet. That's fine I understand that it's wireless service and at times the reception will be unstable but it is getting worse and happening more frequently. My biggest problem is with the customer service had a problem with my most recent bill and spent 4 1/2 hours on hold before someone answered my call, on the positive side the person I spoke with was polite and has hopefully fixed the billing issue but I won't know until I get my next bill!