Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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3452 Someone from QLD thinks vodafone is very fail at 27 Dec 2010 04:12:35 PM
I have been a vodafone customer for about 5 years and never had too much of a problem with them. A few months ago when i moved to cairns my trouble started with Vodafone. I had no reception, after numerous phone calls, numerous hours at a time waiting for customer service and quite a few drop outs and i finally got a little compensation. I was also told the service would be better and if anything it has gotten worse!! I have tried to break out of my contract with them as they aren't providing a very good service as one of the major phone providers. I was told that i would have to pay!! HOw is that fair?? They are quite happy to take my money but can't seem to provide me with a decent service. I will quite happily tell people to reconsider choosing Vodafone as they are no where as good as what they used to be. It has gotten to a point that i have reception but no calls are coming thru to me! How ridiculous!!