26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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3619 Someone from NSW thinks vodafone is Pathetic at 27 Dec 2010 04:24:24 PM
Constant drop out in signal within the Sydney Metropolitan Area, mainly in areas from around Leichhardt to Strathfield. I travel this route to and from work everyday, I constantly experience a loss in signal and have to turn my iphone off and back on again to re-gain the signal. I have informed Vodafone of this probelm, I even managed to get ahold of a tech and he is aware of the problem, which exists for thousands of vodafone customers in the Sydney metro area, and Vodafone will apparently look into it. I also enquired about ungrading my iphone to a new iphone 4, and have been informed by several Vodafone customer service team members that in order to upgrade my iphone (which other carriers do for free), that i would have to cancel my current contract, pay out the difference and then sign up to a new contract.... what a rort that is!! No thanks.