26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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4303 Someone from VIC thinks vodafone is Ultimate fail at 27 Dec 2010 05:49:46 PM
I left Vodafone the moment my contract expired with them. After the horrible coverage and reception I suffered for to years, they failed to send me my last bill, I called and requested it to be sent. It never was. i received an email saying I had to pay the amount plus an overdue fee, the regular bill was unusually high. I emailed back requesting a breakdown of the bill, after three of these requests Vodafone sent me someone elses bill, with their phone number, all the call and messages they had sent over the past month and their address. I called to complain but wasn't able to talk to a person.

I went into a store to complain, and they gave me yet another phone number. This all went on over about three months. Me requesting my bill, they were calling and telling me to pay my bill. In the end I paid, I was sick of the phone calls, but I still regret that they wore me down.

I sent the other person's bill that they sent to me to the address on the bill, with a letter telling him that I was given all his personal details, and to be careful.

20 Jan 2011 01:58:56 AM: 'but I still regret that they wore me down." How many times have I seen something similar on this website- I think Vodafone is doing it quite deliberately