26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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4375 Someone from WA thinks vodafone is difficult and unhelpful at 27 Dec 2010 05:57:14 PM
I had a vodafone 6 month plan and after 5 months I went overseas. I was told that I could cancel at the end of the 6 months. I emailed vodafone to do so and recieved no reply but continued to be billed (I had set up auto pay with my bank)I had my father visit the store and they assured him (after 3 hours in the store!) that it would be resolved. I recieved more bills. I emailed again,
no reply... This went on for the whole 6 months I was away (not using my phone)
upon returning home I went into the store and after an hour or more, the issue still wasn't resolved. I was told I would be refunded the ammount payed out as they at least had a record of the email (so why didn't they answer it??) But the staff couldn't confirm that, as, you guessed it, they couldn't get through and needed to Email HQ. Still waiting for a reply...