Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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4534 Someone from QLD thinks vodafone is Vodafone sucks at 27 Dec 2010 06:22:44 PM
I have been with Vodafone for 13 years, I've had a few good years here and there but most if that time I have had horrendous service. I know your probably thinking why stay ? But the problems seem to go away when my contract is up and they flash a free phone at you and promise you the world- I resign! Then I'm starting it all over again. I have calls drop out, phone turns off,can't send txts or mms and if I do the get recieved a few days later. My phone says it's turned off when people call me( I miss work because of it) it goes from full service to no service in 3 seconds while sitting in the same spot. Data coverage is terrible, but the worst has been that I had emergency surgery in august and when I came out, people were trying to call me to see how I was and couldn't get threw as it says it's off, it was so upsetting for my family cause they were worried. Also when I got home I was alone and my mum tried to ring and it said it was off again!! I was laying in bed crying alone cause I couldn't talk to anyone. I tried calling customer care as I lay there, I got a rude Indian that had no sympathy and cut me off! I've had 4 iPhones in 6 months period replaced Sim cards, constantly resetting my phone, upgraded software, you name it I've done it! Apple don't have a answer and ofcourse Vodafone don't either! Just 4 days ago I went to my local store to find out how much to cancel my contract, $1000!! 2 hours later I am no better off , told to upgrade software cause that's the issue but come back and they might give me an iPhone 4- how will that fix it??? Grrrrrrrrrrrft help