26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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4619 Someone from WA thinks vodafone is EPIC FAIL! at 27 Dec 2010 06:38:25 PM
Where do i begin??
Last year trying to suspend my fiance's contract for him whilst he was overseas with the Navy - before he left they told me i could do it provided i had his pin etc. When i called the day after he left, they said only he could do it. Yeh - in the middle of the indian ocean how's he supposed to ring!?
Then he did it himself. Only to find a month later a bill for some $600 for international calls after his mate borrowed his phone (they do that), which would have been fine IF vodafone had actually suspended the contract so no calls could be made.
I rejoined them again last year - stupid me - simply because my partner at the time was also with vodafone.

Left to go travelling overseas a month ago. I had called customer service over a period of several weeks, almost never getting through, and when i did, the call connection would inevitably fail EVERY time. Eventually, the day before i left, my mum managed to get through on my behalf. I asked them how to unlock my phone because their internet unlock thing wasnt working - hadnt been for some weeks. And they told me all i had to do was plug it in to iTunes and it would be fine. (iPhone 3). I asked what i would do if it didnt work coz i was leaving late that night and they said it would be fine - it would work. Tried it. It didnt work. Called back and they were closed. So about a week later after having no phone to use overseas coz mine was locked, i went into a london vodafone store to ask if they could help. They put me on the phone to vodafone AU and fortunately i had my first helpful service rep that day. He found there was a problem with my phone imei number or something and was having tech support get onto it... though he said that might be up to 10 days. In the meantime, i was supposed to be supplying a phone number to a future workplace in the US regarding an internship - desperately hoping they wouldnt withdraw the offer because i wasnt able to give them a number to call me on. By this time i'd spent, i'd approximate, 15-20 hours in the past month trying to contact vodafone in one way or another. During this time trying to unlock my phone, i was also trying to have the contract put on suspension whilst overseas - god only knows if they've actually done that.

The fact that I couldnt reach vodafone for customer service - even for the simplest of things - and then finally reaching them after weeks of trying, for them to give me a dud solution prior to the holiday of a lifetime, it completely ruined the fisrt few weeks fo my trip overseas (and the lead up) because all i did was worry. Fortunately, i unlocked my phone 2 days ago. Wishing i never had to deal with them again but unfortunately when i get back i will still have another year left of my contract.